Case Study

Shorr Packaging supplies major retailers with packaging materials and automated packaging equipment solutions. As eCommerce usage continues to skyrocket, retailers need to know their packaging supply demands will be met, ultimately ensuring uninterrupted shipments of their goods to awaiting consumers. In order to keep up with their clients’ needs, Shorr uses a powerful Warehouse Management System (WMS), which requires the use of radio frequency handhelds and thermal label printers. Shorr’s fleet of mobile devices and printers is ever-expanding and each is required to be fully functional, and tracked at all times.

Knowing the status of their mobile scanning devices, printers, and other equipment is essential to keeping operations running smoothly. But keeping track of handheld devices and their status is something that can takebhours when relying on manual spreadsheets and gathering input from multiple locations. This is a task that canboften get deprioritized leading to lost devices and subsequently lost productivity.

Using SMG3’s EDGE portal with SOTI® enabled, Shorr Packaging found the perfect solution for organizing andbtracking the company’s fleet of hardware peripherals across multipleblocations throughout the country.

With SOTI® as part of their EDGE package, Shorr has unmatched visibility into their devices, including:

• Serial numbers

• Device location

• Charging status/battery life status

• Age of device and OS

Loaning units from one location to another — and getting them back where they belong — is simple with EDGE helping the team stay organized.

Shorr’s National Implementations Manager also worked closely with SMG3’s team to customize their dashboard options to display exactly the type of information they required.

SMG3 and the EDGE portal provide Shorr with a competitive advantage delivering out-of-the-box functionality of all pre-configured devices, a features-rich system for managing their fleet of devices, and unmatched customer service.

By taking full advantage of the EDGE portal, Shorr Packaging has a solution that is predictable and easy to use. With just a few clicks, the EDGE portal’s easy-to-read dashboards provide status updates for all Shorr’s handhelds and devices throughout the country.