SMG3 EDGE
Mobile devices are essential assets for many of today’s businesses. From tracking inventory to moving products to processing transactions, nothing gets done without reliable mobile technology at your employees’ fingertips.
So, how do you maintain visibility in your mobile environment, ensure deployments go smoothly, and maximize mobile device performance?
Answer: With SMG3 EDGE
SMG3 EDGE is our comprehensive suite of mobile-managed services. SMG3 EDGE offers end-to-end lifecycle management, deployment support, access to 24×7 mobile experts, and a self-service platform to track mobile usage, plan system updates, and communicate with technicians for troubleshooting — all letting you simplify mobile management so you can focus your time on running your business.
Schedule a Needs Assessment to see where SMG3 EDGE fits into your technology arsenal.
The Complete Mobile Experience
SMG3 EDGE empowers you to take control of your mobile environment, including scanners, printers, and tablets — no more lost devices, slow deployments, or not knowing when the next product update is. SMG3 EDGE is your window for instant visibility and access to expert mobile support. Beyond the portal dashboard, SMG3 EDGE offers the following integrated components for comprehensive mobile management:
Design
- Workflow analysis
- Required apps evaluation
- Mobile strategy development and device technology roadmapping
- Platform configuration
Golden Image
- User-interface design for mobile devices
- Software configuration
- Trained engineer support
- Operating system (OS) baselining
Mobile Managed Services
- Staging and kitting for mobile deployments
- Mobile OS migrations
- Mobile configuration
- Quality control for the mobile environment
Mobile Deployments
- Automated device enrollment
- Project management for mobile deployments
Support
- 24×7 mobile technician support
- Golden image version control
- Software releases and security updates
- Device tracking (PinPoint)
- Mobile device management (MDM) program implementation
- EDGE Training
Lifecycle Management
- Visibility portal
- Spare pool
- Real-time reports
- Supplementary training as needed
- Buy back and disposal programs
Taking the Complexities Out of Mobile Deployments
SMG3 EDGE empowers you to manage your mobile devices more efficiently and improve your bottom line.
SMG3 EDGE Saves Time
Go From:
Manual configurations and lengthy device replacements
To:
Automated deployments and streamlined spare pool support
SMG3 EDGE Boosts Mobile Performance
Go From:
Out-of-date operating systems and constant mobile downtime
To:
Expert lifecycle support that maintains mobile security and uptime
SMG3 EDGE Cuts Costs
Go From:
Overspending on maintenance and losing profits due to mobile downtime
To:
Expert device management that fits your budget and ensures mobile operability
SMG3 EDGE Enhances Visibility
Go From:
Mobile lifecycle tracking on spreadsheets
To:
Self-service, intuitive mobile management platform for effortless device monitoring
Selecting the Right SMG3 EDGE Package for You
SMG3 offers three packages to help you get the right solutions for your needs:
EDGE Professional 2100
GOOD
For businesses that need basic dashboard reporting for deep insights into their devices
- Phone and email technical support
- Real-time device data across business locations
- Real-time monitoring and management of technical support cases
- EDGE portal reporting for viewing contracts in real time
- Device serial numbers and movement tracking
- Basic Repair Authorizations for repair if devices are damaged or malfunction
EDGE Ultimate 3100
BETTER
For businesses needing support, data insights, and advanced, customizable dashboards tailored to your precise needs
Everything included in
EDGE Professional 2100 plus
- Contract renewal tracking in real time
- Advanced Repair Authorizations for repair if devices are damaged or malfunction, includes reconfiguration after repair
- Access to SMG3’s device spare pool to keep your business running without downtime
- Advanced personalized analytics with intuitive reporting
- Expanded dashboard customization options letting you prioritize business insights, including deployment maps, quoting options, device update tracking, and online ordering
EDGE Enterprise 4100
BEST
For businesses that need a fully loaded SMG3 EDGE package with robust reporting and visibility into assets and workflows
Everything included in
EDGE Ultimate 3100 plus
- 24×7 technical support
- A dedicated engineer in a warehouse monitoring your account
Why Choose SMG3 EDGE?
There’s a reason clients continue using SMG3 EDGE. It’s easy to use, offers immediate access to our support teams, and helps streamline all mobile device lifecycle management activity in one place.
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Experience in Hundreds of Deployments
We've delivered hundreds of SMG3 EDGE deployments across various industries, including manufacturing, warehousing, distribution, transportation, retail, and healthcare.
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Retention Rate for
SMG3 EDGE Clients
With an intuitive interface, robust features, and direct access to our support team, it’s clear why users keep coming back to manage their mobile device lifecycle with the SMG3 EDGE.
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Customer Satisfaction Rate
Thanks to the positive financial impact of the SMG3 EDGE platform and its excellent user experience, customers remain satisfied with what SMG3 EDGE offers.
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Deployed and Managed Devices at Scale
With over 100,000 mobile units under management and experience supporting various large-scale mobile deployments, no task is too tall for SMG3 EDGE.
Achieve Enterprise Success with SMG3 EDGE
Schedule a Needs Assessment today to learn how SMG3 EDGE and our additional professional service offerings empower critical infrastructure businesses to boost operational mobility, efficiency, and visibility.