Technician

Status: Full-Time

Location: Schaumburg, IL

Technician

SMG3 is seeking an experienced and highly adaptable Professional Services Technician with deep wireless networking expertise to support, lead, and deliver advanced enterprise mobility and Wi‑Fi solutions to our customers. This hybrid role blends structured in‑office technical operations with dynamic onsite project work across the U.S., offering a balance of device provisioning, wireless design, and hands‑on field deployment.

Reporting to the Senior Network Engineer, the Professional Services Technician will serve as a trusted technical resource for customers and internal teams—providing expertise in wireless surveys, RF design, device configuration, troubleshooting, and project execution. The ideal candidate thrives in customer‑facing environments, communicates with clarity and confidence, and consistently delivers high‑quality work while managing multiple priorities. This role requires someone who can work independently in the field, collaborate cross‑functionally, and travel as project needs dictate

Responsibilities

In-Office Responsibilities:

• Provision, configure, and quality‑check Zebra and Honeywell mobile computing devices at scale.
• Provide customer support via call queues, Salesforce cases, and shared support inboxes; document work thoroughly.
• Lead wireless and adjacent (non‑wireless) technical projects; set and manage customer/vendor expectations throughout delivery.
• Build Ekahau heatmaps, survey reports, and RF design recommendations; validate designs against requirements.
• Serve as a wireless consultant—advising on network design, deployment approaches, and optimization best practices.
• Participate in customer/vendor calls; collaborate closely with Sales, Project Management, and Operations.
• Complete required training and participate in the 24/7 on‑call rotation as scheduled.

Partner with SMG3 field teams and third‑party partners; produce detailed onsite documentation, including photos, as‑built diagrams, and work reports.

Required Experience

Technical Environments & Tools

• Wireless: Cisco, Aruba, Extreme (controllers, cloud, and management platforms such as Prime, DNA Center, AirWave, ExtremeCloud IQ).
• Design & Survey: Ekahau Pro, Ekahau Sidekick; spectrum analysis and RF troubleshooting.
• Mobility: Zebra StageNow, Honeywell EZConfig (or similar) for device provisioning and staging.
• Networking: TCP/IP, VLANs, DHCP/DNS, routing basics; RADIUS/AAA (e.g., Cisco ISE, Aruba ClearPass) preferred.
• Productivity: Salesforce, MS 365/Office; strong documentation discipline.
• Scripting: PowerShell or Python.

Qualifications & Requirements

• 4+ years of experience in MSP, Telecom, mobility services, or a similar professional services/field engineering role.
• Bachelor’s degree in Computer Science, Information Technology, or related field; or completion of a relevant technical trade program.
• Hands‑on experience with Cisco, Aruba, and Extreme wireless networking.
• Strong wireless background with Ekahau (or similar) proficiency—heatmaps, surveys, and design.
• Experience with Zebra and Honeywell mobile computing devices.
• Knowledge of Wi‑Fi fundamentals (2.4 GHz, 5 GHz, and Wi‑Fi 6).
• Excellent communication, documentation, and customer service skills.
• Willingness and ability to travel nationwide (approx. 25–40%) for onsite project work.
• Ability to participate in a 24/7 on‑call rotation and occasional off‑hours maintenance windows.
• Flexibility to work in diverse customer environments, including warehouses, retail, and industrial settings.

Preferred Qualifications

• Certifications such as CWNA, ECSE Design/Troubleshooting, CCNA/ACMA, Network+/Security+.
• Experience with Wi‑Fi 6E and spectrum analysis tooling.
• Familiarity with RADIUS/AAA and enterprise authentication models.
• Basic scripting (PowerShell/Python).

Physical Work Conditions

• Ability to lift 25–50 lbs (APs, ladders, survey gear, staging equipment).
• Comfortable with ladders and lifts.
• Ability to stand/walk for extended periods during onsite work.
• Varied environmental conditions depending on customer sites.

Travel Expectations

Travel / On-Site Responsibilities:

• Travel to customer locations nationwide for professional services and Wi‑Fi support engagements.
• Conduct onsite wireless site surveys (active/passive), installations, troubleshooting, and optimization.
• Perform device programming, configuration, and quality checks in production environments.
• Act as the on-site technical lead for deployments, maintenance windows, and change management activities.

Certifications Required

Bachelor’s degree in computer science

About SMG3

Strategic Mobility Group (SMG3) was founded as an innovative technology provider that designs, integrates, managers, and supports enterprise mobility solutions for warehouses, manufacturing companies, healthcare facilities, and more. SMG3 goes beyond simply selling hardware or software by allying with our customers throughout the development of the perfect solution to fit their needs, implementing that solution, and providing ongoing service and support once the solution is in place. This process SMG3 to provide a complete experience, utilizing our full suite of offered services.